Umpqua looking for a Key Accounts / Dealer Services Representative


From Umpqua:

In the early 70’s Umpqua Feather Merchants revolutionized the way business was done in the fly fishing industry, particularly in regard to the most indispensable piece of equipment used by every fly fisher…their flies!  Today, you will find no flies more skillfully tied than those available from Umpqua Feather Merchants.

We are looking for a Key Accounts / Dealer Services Representative to join our team at the company’s headquarters in Louisville, CO. Our Dealer Services position is a dynamic role that is key in supporting our sales team in maintaining current customer relationships as well as with daily operational tasks.  The ideal candidate needs to possess a strong positive can-do attitude, be self-motivated and highly driven to provide industry leading customer service.


  • Maintain the Company’s industry-wide reputation for excellence of service
  • Manage Key Account’s purchase orders, returns, and seasonal item set-up
  • Analyze future orders to help forecast operational workloads and inventory needs
  • Assist with Vendor Agreement preparation and chargeback controls
  • Prepare and analyze business reports, as needed
  • Using proper etiquette, answer calls and emails in a timely, polite and professional manner
  • Accurately process, track and monitor all incoming customer orders
  • Efficiently and professionally respond to customer and sales representative questions or concerns pertaining to orders, product availability, pricing, and delivery
  • Research more complex problems which may include order tracking, revisions, returns, credit memos or post sales issues
  • Audit all orders for accuracy and to ensure they are completely processed within appropriate time parameters
  • Coordinate and resolve all customer complaints, problems, and queries
  • Maintain a positive, helpful attitude and ensure customer satisfaction!



  • Exceptional organizational and time management skills
  • Highly effective verbal, written and interpersonal communication and customer service skills
  • Excellent analytical and problem-solving skills
  • Strong follow-through and attention to detail
  • Ability to meet multiple deadlines and effectively prioritize daily workload
  • Team oriented yet confident and reliable to work autonomously
  • Ability and willingness to learn about company products, programs, and mission
  • Desire to continually improve systems, services, and communication, both within the organization and out to the customers
  • Experience with inbound and outbound EDI processes
  • 2 + years of sales and/or customer service experience required, preferably in a consumer product or dealer based environment
  • Proficient computer skills in Microsoft Office suite (Excel: vlookup, pivot tables). Experience with Microsoft Dynamics NAV or Navision is a plus
  • Strong typing and 10 key skills


Job Type: Full-time


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