Mayfly Outdoors: Dealer Service Brand Manager – Ross and Abel

Job title: Dealer Service Brand Manager – Ross and Abel
Pay: $56,500.00 – $65,000.00 per year
Status: Full time, Exempt, On-site
Link to connect in job posting to apply:
https://mayflyoutdoors.com/pages/mayfly-outdoors-careers

Mayfly Outdoors is an outdoor products company and Certified B® Corporation, founded in the Rocky Mountains. Our mission is to inspire adventure through innovative fly fishing equipment, with a commitment to excellence that has earned us numerous industry awards. We are committed to delivering exceptional service and quality products to our customers. We pride ourselves on our team culture, innovative solutions, and dedication to exceeding client expectations.

We are seeking an experienced Dealer Service Brand Manager – Ross and Abel, to join our dynamic team. This role is crucial in ensuring our dealers receive unwavering support and resources to excel in delivering top-tier service to customers. The ideal candidate will possess strong leadership skills, a deep understanding of the dealer service environment, and a passion for driving improvement.

Key Responsibilities are:

• Oversee and manage all dealer service operations, ensuring consistent service quality and dealer satisfaction.
• Develop and implement service strategies to enhance dealer performance and service delivery.
• Act as a primary point of contact for dealers, promptly addressing inquiries, issues, and service-related concerns.
• Build and maintain strong relationships with dealers to facilitate open communication and collaboration.
• Analyze service metrics and reports to identify areas for improvement and implement corrective actions as needed.
• Train, mentor, and support service team members, promoting professional development and skill enhancement.
• Collaborate with other departments to align service objectives with overall company goals.
• Stay current with industry trends and best practices to ensure competitive service offerings.

**Qualifications:**
• A minimum of 5 years experience in a similar role
• Bachelor’s degree in marketing, business administration, or a relevant field is a plus
• Experience with ERP software, such as NetSuite
• Leadership skills
• Advanced skills with Microsoft Office Suite and Google platform
• Excellent verbal and written communication skills
• Excellent interpersonal and negotiation skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to adapt to the needs of the organization
• Ability to prioritize tasks and delegate them when appropriate
• Capacity to manage various projects and work on tight deadlines
If you’re passionate about the outdoors and eager to make a difference in the fly fishing community, we invite you to apply for the Brand Manager position at Mayfly Outdoors today!