10 Coronavirus crisis tips for independent retailers



Grassroots Outdoor Alliance shares important resources and advice for how independent retailers can be proactive during the pandemic

“As the country quickly shuts down in an unprecedented way, many big outdoor retailers like Patagonia, all VF brands, and REI are following suit. Most retailers who operate an online business, as well as brands that operate direct-to-consumer, are still selling product and shipping it to customers, and online sales are sure to spike at the expense of brick-and-mortar. (Patagonia is an exception: They halted all business until March 27.)

But for smaller, independent, brick-and-mortar retailers with one or a few doors, the decisions to shutter are more agonizing, and the consequences can be more devastating.

“It’s time like these that I’m so grateful to have close relationships with fellow retailers that I can call to discuss these matters with,” says Joe Butler, owner of Black Creek Outfitters and board chair of Grassroots Outdoor Alliance, the coalition of 70 specialty outdoor retailers.

For members of Grassroots, sharing ideas, best practices, challenges, and solutions is, well, the whole point. “We want all specialty outdoor retail to succeed,” says Butler. “Not just our members. The scenario we are facing as retailers and as an organization with COVID-19 is exceptional and full of unknowns. To that end Grassroots has an obligation to gather and share what we know about best practices to help you though these times.”

Grassroots offer these tips for all specialty retailers

  1. Call your top 10 vendors (sales and credit). Keep them in the loop on what is happening in your store.
  2. Because some vendors are pushing out future orders early we recommend you place all preseason orders on a “call before ship” status.
  3. Check your lease to see if you have a “Business Interruption Clause” in place. Several different types of coverage could be triggered. To maximize your protection, assess existing coverage and develop a plan for putting carriers on notice.

Click here to continue reading the rest of the 10 tips for independent retailers


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